Health Services update

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May 29:
Updated guidelines for patient access to CF H Svcs C (P) services
in order to meet PHM’s due to COVID-19

All of our services are open for Primary Care and Mental Health Care

1. General Medical Inquiries

a. Phone 3-4122, Including COVID-19 questions

2. Sick Parade/Appointment within 72 hours

a. Member calls their IHT starting at 0730hrs:

i. IHT-1: 3-4120
ii. IHT-2: 3-5641
iii. IHT-3: 3-5646
iv. Call  3-4122, if a member does not know their IHT and they will direct you to the appropriate IHT.

b. The clerk will ask a series of questions to determine if member requires a telemedicine or a in person appointment.

c. Majority of clinical encounters can be accomplished with Telehealth, due to COVID-19 please limit in-person care requests.

3. Urgent Care

a. Call 911 if Emergency Care is Required

b. The clinic is open Monday to Friday 0730 -1500hrs for Urgent Care, please come in person if your issue is urgent (Triage will occur out front of clinic by a clinician who will coordinate your care)

c. Outside of these hours, please see a civilian clinic or emergency department for care.

4. Booked Appointment

a. Please phone your IHT and they will assist you booking an appointment with your clinician

i. IHT-1: email to: CDU1ADMIN@forces.gc.ca or call 3-4120
ii. IHT-2: email to: CDU2ADMIN@forces.gc.ca or call 3-5641
iii.  IHT-3: email to: ESQCFHSVCSC-CDU3ADMIN@forces.gc.ca or call 3-5646
iv. Call  3-4122, if a member does not know their IHT and they will direct you to the appropriate IHT.

5. Accessing Clinical Care

a. Patient access is at the front door of the Main Building by the flag pole.

b. Members will only be allowed into the building 5 mins before your appointment time IOT limit group size within Patient Care Areas. (Members will be asked to wait outside if they come early)

c. Members are required to wear a cloth or non-medical mask within our facility at all times. (We have masks to provide to patients without their own, please bring your own to protect supply)

d. Have your military ID ready to be shown at the main entrance to the commissionaire.

6. Physiotherapy

a. Please contact 3-4446 to book in with your physiotherapist or for questions related to outsourced appointments or any other physio requests.

7. Lab / X-ray / Immunization

a. All sections have changed to scheduled appointments

b. Members call the department to book an appointment after their clinician appointment

i. Lab: email to: esqmedicallab@forces.gc.ca or call 3-4145
ii. X-ray: 3-4136
iii. Immunization: 3-4140

c. Routine requisition initiated by clinician will be ready in 2-4 days

d. Urgent care will be coordinated by the duty clinician

8. Pharmacy

a. Prescriptions initiated by clinician will be ready to be picked up after 48 working hours

b. Refill or over the counter medications are requested by calling 3-4143

c. Pick up is at front door of clinic

d. Military ID is required for prescription pick up

9. Case Management

a. Contact your IHT for an appointment with your Case Manager

i. IHT-1: 3-4120
ii. IHT-2: 3-5641
iii. IHT-3: 3-5646
iv. Call  3-4122, if a member does not know their IHT and they will direct you to the appropriate IHT.

10. Referrals

a. If you have any questions regarding referrals or ophthalmology please contact 3-4178.

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March 31:
Update from Base Surgeon COVID-19

Canadian Forces Health Services Centre Pacific (Base Clinic) has a respiratory clinic that will screen all military members who present with symptoms consistent with COVID-19. The respiratory clinic runs from 07h30-12h00, with afternoons reserved for follow-up appointments only.

All CAF members, returning students/trainees from around the country are to self-isolate for 14 days upon return. No medical assessment is required if members are feeling well.

In response to COVID-19 concerns we ask that all sick patients with the below symptoms complete the BC COVID-19 Symptom Self-Assessment Tool for advice on staying home or presenting to hospital.

* Difficulty breathing
* Fever
* Cough
* Body Aches
* Chills
* Runny nose
* Sneezing or
* Sore Throat

The tool can also provide information on what to do if you were exposed to a probable or confirmed case of COVID-19.

In cases where the tool asks you to call 811, please contact the clinic at 250-363-4122 and after hours call 811.

At present, testing will only be conducted if it is indicated using the BC Centre for Disease Control criteria.

Members without symptoms or with mild symptoms are not to present to Canadian Forces Health Services Centre Pacific (CFHSC(P)). They are to self-monitor or self-isolate as per the BC self-assessment tool. Initiate your self-isolation for 10 or 14 days (depending on the tool recommendation) in collaboration with your chain of command. Instructions on self-isolation (including how to self-isolate with other individuals in the household) are available on the BCCDC website or at PHAC.

If you are having severe difficulty breathing (struggling for each breath, only able to speak in single words, or have chest pain) or otherwise feel you are experiencing a life-threatening emergency, CALL 911.

If you are at home self-isolating and your symptoms do not improve or worsen, please contact the clinic at 250-363-4122 or in an emergency proceed to the nearest emergency room or call 911.

Our teams are facilitating telemedicine appointments as much as possible to limit the amount of crowding at any one time within the clinic and any potential exposures.

During Monday-Friday working hours, the Base Clinic has set up two contact points for COVID-19 related queries:

  1. For general COVID-19 Queries call 3-4122.  A nurse will answer and provide advice/direction or transfer the call as required.
  2. For Respiratory Clinic Reassessment call 3-4453. This number is only for members who have previously been seen in our respiratory clinic and would like a reassessment.

CFHSC(P) remains open for critical & essential services. These include:

  • Sick parade (including pharmacy, lab and x-ray) for acute illnesses and injuries;
  • Deployment/Operational Screening (Active Aircrew and Dive). This includes COVID-related/operationally-related administrative requirements (DAG, MRQ, etc.);
  • Release, SISIP and Reserve Force Compensation (RFC) medicals;
  • Booked appointments (less dental): This includes mental and physical health for chronic issues for which a follow up is absolutely required (abnormal lab test, medication renewal, post-op, etc.);
  • OUTCAN/Isolated posting Screening if justified by a time-sensitive screening message;
  • PHA/TCAT/PCAT only if justified by a time-sensitive screening or DAG requirement.

IHT 1 has been closed due to current, prudent staffing procedures, please contact IHT 2 or 3.

Sick Parade is still open, but call first (0730-0830) to discuss with a staff member if a telemedicine assessment and prescription pick up at the door or specific timing can be arranged. Booked Appointments are still available, often using telemedicine as appropriate.

  • IHT 2: 3-5641
  • IHT 3: 3-5646